TPG Community

Get online support

Cancel home internet as soon as possible

Highlighted
Level 1b
 
12 REPLIES 12
Highlighted
Level 1b
Please advise how to do this urgently
Highlighted
Moderator

Hi @6341084,

 

We regret to hear that you've decided to cancel your TPG service.

 

Please shoot me a PM with your preferred time and best number to be contacted by our Accounts team to discuss the process further.

 

Kind regards,

BasilDV

Highlighted
Moderator

Hi @6341084,

 

We understand that our Accounts team has been in touch and you've decided to keep the account as it is.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Highlighted
Level 1b
That is not correct. I wish to cancel immediately! Please cancel.
Highlighted
Moderator

Hi @6341084,

 

We'll chase this with our Accounts team once again and have someone to call you within 1 hour today.

 

Kind regards,

BasilDV

Highlighted
Moderator

Hi @6341084,

 

We will be waiting for your request to be sent via Email.

 

Updates with the progress of your request will be given once available.

 

We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.

 

Kind regards,

BasilDV

Highlighted
Level 1b
Hi please confirm my internet is cancelled,? your team member phoned me and said it was cancelled as I requested this!
Highlighted
Moderator

Hi @6341084,

 

We've seen that our Account Officers has been in touch and discussed the cancellation process for your account. Request is already in process, you will be receiving a confirmation email once the cancellation request has been finalised. 

Highlighted
Level 1b
Cancel my home internet immediately as requested numerous times!