Cancel home internet as soon as possible

[6341084]

Please advise how to do this urgently

[BasilDV]

Hi @6341084,

We regret to hear that you've decided to cancel your TPG service.

Please shoot me a PM with your preferred time and best number to be contacted by our Accounts team to discuss the process further.

Kind regards,

BasilDV

[BasilDV]

Hi @6341084,

We understand that our Accounts team has been in touch and you've decided to keep the account as it is.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[6341084]

That is not correct. I wish to cancel immediately! Please cancel.

[BasilDV]

Hi @6341084,

We'll chase this with our Accounts team once again and have someone to call you within 1 hour today.

Kind regards,

BasilDV

[BasilDV]

Hi @6341084,

We will be waiting for your request to be sent via Email.

Updates with the progress of your request will be given once available.

We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.

Kind regards,

BasilDV

[6341084]

Hi please confirm my internet is cancelled,? your team member phoned me and said it was cancelled as I requested this!

[Rica_R]

Hi @6341084,

We've seen that our Account Officers has been in touch and discussed the cancellation process for your account. Request is already in process, you will be receiving a confirmation email once the cancellation request has been finalised. 

[6341084]

Cancel my home internet immediately as requested numerous times!