Welcome to TPG Community!
We have located the account using your community details.
We have arranged an account specialist to contact you before 4PM QLD time today to discuss the matter.
Should you have a preferred contact number and time, please send it via PM.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @Madeleinew88, we can see that you have been in touch with our Accounts Team who advised about the process to finalise your request.
Please make sure to send an email to the email address provided.
Let us know if we can be of any assistance. Thank you.