Hello TPG support,
So I put in a request to cancel on the 10th August, but then I was told to fill out the form online but since both 10th and 11th of August are weekends then it mentions it pushes the date to the next business day which is, 12 August 2019.
I received a call early today confirming the cancellation, but I don't think I received a following email with all the information finalised. I received a blank email with TPG Cancellation Request Received (Customer ID: XXXXXXX), but I'm not sure if this is the confirmation or not.
I just want to clarify how the final invoice will be finalised. I saw online from other people's responses that the next invoice is a partial invoice; but does that take effect on the next billing date or is that meant to happen immediately?
Hi @JonnoPanda, thanks for providing the details via PM. We have arranged an account specialist to contact you between 1PM and 4PM to discuss the matter.
Let us know via PM should you have a preferred contact number. Thank you.
I suggest you check the phone recordings for 16 July 2019, 11:28am coming from (02) 9850 0800. Lasting 2 minutes 23 seconds.
Why is additional contact required? If required you can contact me with the information in the TPG account.