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Missing Confirmation Email of ADSL Cancellation

Level 1b

Hello TPG support,


So I put in a request to cancel on the 10th August, but then I was told to fill out the form online but since both 10th and 11th of August are weekends then it mentions it pushes the date to the next business day which is, 12 August 2019.


I received a call early today confirming the cancellation, but I don't think I received a following email with all the information finalised. I received a blank email with TPG Cancellation Request Received (Customer ID: XXXXXXX), but I'm not sure if this is the confirmation or not.


I just want to clarify how the final invoice will be finalised. I saw online from other people's responses that the next invoice is a partial invoice; but does that take effect on the next billing date or is that meant to happen immediately?




Hi @JonnoPanda, we have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and address. 


To send a PM, please refer to this link: How do I private message (PM) in the community


Hi @JonnoPanda, thanks for providing the details via PM. We have arranged an account specialist to contact you between 1PM and 4PM to discuss the matter.


Let us know via PM should you have a preferred contact number. Thank you.

Level 1b

I suggest you check the phone recordings for 16 July 2019, 11:28am coming from (02) 9850 0800. Lasting 2 minutes 23 seconds.


Why is additional contact required? If required you can contact me with the information in the TPG account.



Hi @JonnoPanda, we can see that our accounts team has been in touch and discussed the concerns raised.


Should you need further assistance, feel free to drop us a message. Thank you.

Level 1b
Thanks the issue has been resolved successfully.

Appreciate the Jonno, we're glad to know that the issue has been resolved. 


Should you require any further assistance, please let us know. Thank you.