Mobile account is barred?

[Fulliautomatix]

Hi,
I recieved these messages, now I can't call or use mobile data?
I have not used the phone enough to exhaust the data and calls + another $20 worth, why has this happened?

[BasilDV]

Hi @Fulliautomatix

Welcome to the Community!

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your mobile number or customer ID number to assist you accordingly.

BasilDV