Mobile advance fee is still charged

[Lenatriet]

Hi,
I called TPG to inform that I will cancel my mobile plan at the end of circle. My call was more than 2 weeks in advance but TPG still charge full amount of the next circle.
How could Tpg do that way to client?

[Anonymous]

Hi @Lenatriet , we'd like to take a look at your account to better understand what happened and help with your concern.

Please send us  a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address. 

To send a PM, please refer to this link: How do I private message (PM) in the community