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Mobile advance fee is still charged

Lenatriet
Level 2
Hi,
I called TPG to inform that I will cancel my mobile plan at the end of circle. My call was more than 2 weeks in advance but TPG still charge full amount of the next circle.
How could Tpg do that way to client?
1 REPLY 1
Riezl
Moderator

Hi @Lenatriet , we'd like to take a look at your account to better understand what happened and help with your concern.

 

Please send us  a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address. 

 

To send a PM, please refer to this link: How do I private message (PM) in the community