Moving Home

[rakeshchandsahu]

Sent email to both ids helpdesk@tpg.com.au, relocation@tpg.com.au for generic email reply is coming,

and in response it says 4 hours resoponse , I am strugling since 2 days, no one giving response or helping.

I am leaving current property on 18/04/2020, And completely depend on broadband for my Work from home needs.

Please help asap, its really frustrating, when no response from support.

[RajenS]

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@rakeshchandsahu 

Welcome to TPG Community!

Please download the New TPG mobile phone app from below Link,
You can Monitor your installation process,

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

If you still got issues, 

Please PM me your TPG username, CID or mobile phone number so i can look at your service,

kind regards

[RajenS · Accepted solution]

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Hi@rakeshchandsahu 

Arranged call back. 

A team member will you when someone available. 

please check your PM for a Ticket number 

Thanks 

Rajen 

[RajenS]

Hi @rakeshchandsahu,

   We can see NBN devices are installed and ready to connect.

just waiting for NBN port provisioning to be complete, 

You will receive an SMS once completed.

Thanks 

Rajen 

[RajenS]

@rakeshchandsahu 

     NBN ready to connect at your new adress now, please PM me if u need more information 
Thanks 

Rajen