Moving Home

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Level 1c

Hi,

I'm planning on a move. My current plan is NBN12 Unlimited 59.99/month. I found that moving home need about $100 relocation fee? Even though I won't receive any new modem?

 

Meanwhile, I never used phone service, so there should be $20 in my account, and I have to pay another $20 when moving home?

 

What's the difference between moving home vs. cancel account and open a new one?? Since these two options will cost me the same, but cancelling and then opening another account will get me an extra TP-link modem!

 

My user name: u20315flackave

 

Contact me, please!

 

 

2 REPLIES 2
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Moderator

Hi @xrd1991 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @xrd1991 

 

I have passed this on to our relocation officers.

Someone will call you back on your mobile to discuss options and help pricing concerns.

 

This should happen ASAP within 24hrs.

 

Regards,

David_M