Get online support
Hi,
when you move house, is there a way to have an overlap period where the internet is available at the current and new location without having to create a new account for the new location?
It's difficult to time the removalist to conincide with the internet connection date and vice versa.
The support staff suggested creating a new account for the new location but all the email accs of the current account can't be trasnferred to the new account. If i were to lose my existing emil accounts, I mnd as well go to a new provider.
Cheers.
Hi @littleref,
The service will be automatically cancelled on the old address when the relocation is completed. It is not possible to have 2 active connection on both addresses unless you will sign up for a new account. You may apply for a service relocation and set the move in date once you confirmed it. Contact us at anytime when you're ready to proceed.
Regards,
Angeli