Moving NBN to new home

[5421229]

I'm moving home soon and attempting to relocate my current plan (NBN) to my new premises.

I have followed the steps in this post  but unfortunately when I log in to my account and click the 'moving home' button it is trying to get me to sign up for a new plan / pay for another modem etc. 

[BryanR]

Hi 

5421229

, We apologise you're having this issue, please PM me your TPG username or Customer ID / Mobile No. so I can further assist you - Regards