Moving home and open a new account

[6052123]

Hi, This is Jacob. I am moving home and my wife open a new account under her name, could you please tell me how can I close the old one under my name ? There is no one answer the support hotline for a whole day.

[Will]

Hi @6052123 

Welcome to the Community!

We regret to learn that you wish to close your account. We can have our Escalations Team contact you regarding your concern. Can you PM us the following:

• Username of the account (including the service address) you wish to cancel
• Best contact number
• Preferred time for a call

On the other hand, since you mentioned that you're moving to a different location, you may be consider having your service relocated to your new address instead. Let me know should you prefer to move your service.

For your reference: How do I private message (PM) in the community

Regards,

[6052123]

Hi， 

I have sent the detail of the issue, could you please reply it? Thank you

[Will]

Hi @6052123,

My apologies, but we haven't received the PM from you yet. Can you resend the information we requested?