Relocation requires standard installation procedure and it needs to be completed for the service to work. Let us help check the status of the relocation request, could you send us a PM with the following details.
First name: xxxx
Last name: xxxx
Phone number: xxxx
Username / email address: xxxx
Are you the account holder?: Yes/No
Date of birth: xxx
We have just moved house and had our NBN transferred to our new address. The house had a white NBN box but no black box and the internet is not working. The box that is currently in the house has NBN written on it. I can connect to the wifi on my phone but there is no internet. Do we need to wait for an installation?