I am looking to move away from you soon to another provider.
When i do this, do i need to contact you directly to inform you?
How do i received my current prepayment balance of $9.87?
Hi @Kathryn1013 , we are sorry to know that you are considering changing provider. Please be advised that you need to contact us in order to finalise the account cancellation.
For more details, we'd like to arrange one of our account specialists to call you. Please send us a private message with your TPG customer ID, username and complete address together with your contact details.
To send a PM, please refer to this link: How do I private message (PM) in the community
No, we just want to confirm to ensure that your concern will be directed to the right department. We'll have one of our mobile specialists contact you for further assistance. Kindly await a call within the day.