Moving to another provider

[Kathryn1013]

HI TPG

I am looking to move away from you soon to another provider.

When i do this, do i need to contact you directly to inform you?

How do i received my current prepayment balance of $9.87?

many thanks

Kathryn

[Riezl]

Hi @Kathryn1013 , we are sorry to know that you are considering changing provider. Please be advised that you need to contact us in order to finalise the account cancellation.

For more details, we'd like to arrange one of our account specialists to call you. Please send us a private message with your TPG customer ID, username and complete address together with your contact details.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Riezl]

Thanks for sending the details via PM. May we know if this is for your TPG mobile service as we were only able to pull up a mobile account using the details you have provided?

[Kathryn1013]

Hi 

This is for my mobile phone - is that an issue?

[Riezl]

No, we just want to confirm to ensure that your concern will be directed to the right department. We'll have one of our mobile specialists contact you for further assistance. Kindly await a call within the day.

[Kathryn1013]

Ok, will they leave msg with a return phone number in case i miss the call?  i am at work now and tomorrow i will be at play and unable to take calls during that time.

[Riezl]

Can you provide us your preferred contact time instead?

[Kathryn1013]

Anytime time on Sunday is fine - i will be at home all day and can listen out for the call.

[Riezl]

Thanks. We'll advise our Mobile Team.