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NBN Cancellation but still got charged. Help!

timhuynh57
Level 2

I don't understand why my previous post was deleted without any proper response.

 

I submitted the cancelation of service via my TPG account online in Jan. I paid for the service in Feb because it was within the 30days notice period.

 

However, I still got charged for the sevice in Mar. I sent this issue to customer service email but no response.

Please look into the issue and assist me in cancelation and refund.

1 REPLY 1
Angeli
Moderator

Hi @timhuynh57

 

I can take a look on the status of your service termination and discuss the billing issue with you. Kindly send me your TPG account details privately. Here's how: 
How do I private message (PM) in the community

 

Regards, 

Angeli