NBN Cancellation but still got charged. Help!

[timhuynh57]

I don't understand why my previous post was deleted without any proper response.

I submitted the cancelation of service via my TPG account online in Jan. I paid for the service in Feb because it was within the 30days notice period.

However, I still got charged for the sevice in Mar. I sent this issue to customer service email but no response.

Please look into the issue and assist me in cancelation and refund.

[Anonymous]

Hi @timhuynh57, 

I can take a look on the status of your service termination and discuss the billing issue with you. Kindly send me your TPG account details privately. Here's how: 
How do I private message (PM) in the community

Regards, 

Angeli