Hi @wuyu1996 ,
Welcome to the community!
We're sad to know that you're considering to cancel the service with us. We're able to locate your account using your community details. We'd like to have one of our Account Specialists contact you to discuss the information about your account. Let us knwo your best contact number and preferred time.
In case you need a reference: How do I private message (PM) in the community
Thanks for sending us your details. Please expect our account specialists to contact you via email within 24-48hrs. Let us know should you require further assistance. Please see your inbox we also sent you an additional details in regards with your account concern.