TPG Community

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Cancel internet and phone service

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Level 1a

Hi,

I wish to cancel my mothers phone and internet service as she has now moved in to an aged care facility.

She has limited ability to do this herself and I am acting on her behalf.

Please provide details of the best t=way to proceed,

Thanks

1 REPLY 1
Highlighted
Moderator

Hi @bjthrosby ,

 

Thanks for contacting us today!
We have located the account using your community details.

 

We regret to read that you are cancelling the service. You may send an email to cancel@tpg.com.au for your request.

 

Kindly indicate the details below:

 

Username or Customer ID Number:
Service Phone Number:
Service Address:
Full Name:
Reason of cancellation:
Date of Cancellation:
Agreement to 30 days notice (Yes or No):

 

In accordance to our Terms and Conditions, TPG requires a 30-day cancellation notice if the account is out of contract. This can be viewed at http://www.tpg.com.au/terms_conditions/standard

 

Let us know if you require further assistance.

 

Regards,
Angeli_L