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NBN Outage Compensation

Level 1



Our TPG NBN Internet was offline from last Thursday until today, Monday. The technician came out today and said it was due to technical issues and has been fixed now. Can you please let me know how I can apply for compensation?




Hi @mfjjhholko,


Welcome to TPG Community!


We have located the account using your community details. We'll raise your compensation request to our Engineering Team and you will be contacted via SMS or a phone once the assessment is completed.


We'd like to set your expectation that this is subject for approval.


We'll closely monitor your account and will also keep you posted for updates where possible.


Hi @mfjjhholko, we can see that our Engineering Team has been in touch via SMS and provided a resolution to the concerns you have raised.


Let us know if we can be of further assistance. Cheers!