NBN cancellation

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Level 1b

Good Afternoon, 

 

I phoned up on the 1st of April 2020 needing to cancel my NBN service. I was told that a phone call would be arranged that someone would call me within 24 to 48 hours. Its pretty much 48 hours now and I haven't had a confirmation or call to say my NBN service has been cancelled. 

 

I also find that I cannot do a Live chat - something that might need to be fixed. 

 

Kind regards, 

 

Felicity