NBN plan change

Level 2

Hello,

I would like to upgrade my current plan to NBN50. When I tried to upgrade my plan I got the error code

 

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Can you please help me change plans?

Claudia

2 REPLIES 2
Level 1b
You have to send an email to planchange@tpg.com.au. I receive the same error and was
told this through thier chat system. I have also sent an email 3 days ago to upgrade to nbn 100 but still no response. They must be overloaded with emails/ messages
Level 2

Okay, I'll try sending an email to that address. Thank you for your help!