NBN refund

[Joshualenton]

We have been waiting over a month for our nbn refund, on my statement it says its been processed but i still haven't received it.

[Ahra_G]

Hi @Joshualenton, 

TPG does provide compensation or credit in the form of free service. However, there are instances that refund to the account has also been considered. 

We'd like to understand you better and get to the bottom of your concern. 

Please send me a PM with your TPG username or customer ID in order for us to assist you accordingly.

Regards,

Ahra_G