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Nbn service cancellation

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Level 1b
I tried to ring up 3 times yesterday for my nbn cancellation due to moving out of the address where i'm living but waiting too long for transferring to cancellation department from all the consultants
4 REPLIES 4
Moderator

Hi @joanhongnguy

 

Welcome to the Community!

 

We regret to hear that you're cancelling your account with us, though I can understand as to why.

 

Using your community details to check your account, I can see that this has already been raised to our Escalations Team. I'll request for an Account Specialist to contact you regarding your concern. Expect the call today before 3PM VIC.

 

That being said, you might want to consider relocating your service instead. If you're interested, leave us a note or you can PM me directly.

 

Regards,

Moderator

Hi @joanhongnguy

 

Our Escalations Team has tried to contact you regarding your request. Unfortunately, they were unable to reach you.

 

Please send us a PM providing your best contact number and/or preferred time for a call back so we can organize another one.

 

Need help sending a PM? Check this link.

 

Regards,

Moderator

Hi @joanhongnguy

 

We replied to your PM yesterday informing you that our Escalations Team tried to call you last Friday at 6:50PM but they're unable to reach you. It would be best if you can provide us your contact mobile number via PM, just in case that the one we have on file is no longer your preferred number.

 

Regards,

Moderator

Hi @joanhongnguy

 

We can see that you have been contacted via email regarding your concern. Please refer to the email that was sent to you for details.

 

If you have other queries, leave us a message.

 

Regards,