Welcome to the Community!
We regret to learn that you no longer wish to continue in having the service installed. Apologies as well if the committed service timeframe was not met. We are dependent on our wholesale provider to connect your service, therefore we are subjected to their connection timeframe.
I can have one of our Accounts Specialists to assist you with your concern however I am unable to pull up any account using your Community details alone.
If it's not too much to ask, could you please send us with your Customer ID or the service address via private message so we can assist you accordingly?
We'll wait for your response.