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Need to access account from overseas and don't have the mobile number anymore

zedhopkins
Level 2

Hey there, 

I forgot to finalise my account before I left australia and need to login so I can move all the details over to an old housemate who will be managing the internet service from here on out. Could you please advise how I can access my account without sms verification --- i no longer have that number. 

 

Thanks so much. 

Zed

1 REPLY 1
Anonymous
Not applicable

Hi @zedhopkins ,

 

Let us help coordinate this with our Account Specialists Team. Could you shoot us a PM with your details to better understand the situation.

 

How to send a PM? 

 

Regards,

 

Hey there,

I forgot to finalise my account before I left australia and need to login so I can move all the details over to an old housemate who will be managing the internet service from here on out. Could you please advise how I can access my account without sms verification --- i no longer have that number.

 

Thanks so much.

Zed