Need to access account from overseas and don't have the mobile number anymore

[zedhopkins]

Hey there, 

I forgot to finalise my account before I left australia and need to login so I can move all the details over to an old housemate who will be managing the internet service from here on out. Could you please advise how I can access my account without sms verification --- i no longer have that number. 

Thanks so much. 

Zed

[Shane]

Hi @zedhopkins ,

Let us help coordinate this with our Account Specialists Team. Could you shoot us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

Hey there,

I forgot to finalise my account before I left australia and need to login so I can move all the details over to an old housemate who will be managing the internet service from here on out. Could you please advise how I can access my account without sms verification --- i no longer have that number.

Thanks so much.

Zed