New account

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Level 1a

Hi...when does my account become active....I have just set it up now

2 REPLIES 2
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Moderator

Hi @manniaquilin 

 

I can see you have signed up to our TPG-FTTB(VDSL) product.

You should receive your modem in a few days and will be provided a tracking number once it has been dispatched.

 

Once you have received your modem, TPG will contact you to arrange a time for a technician to visit your apartment to connect your service and make sure it is working to your phone socket.

 

It should only take a 2-7 days to complete.

 

Regards,

David_M

 

 

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Level 1a

Hi David,

I received my moden from StarTrack today.