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No Internet whole day on 26-feb-2020

Level 2

Hi Team,

There is no internet for the whole day today at my home in EPPING, NSW. Its caused a great inconvinience because of this. There wasnt any planned maintenance according to the TPG website either. Can someone could resolve this ASAP ? 


Hi @silverlightning,


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


In your case, the service has been affected by an unplanned NBN network outage, which was resolved.


We have checked the status of your connection and it show sup and running now.


Let us know should you need further assistance.