Level 2

You took money out of my account two days ago, yet I just got a text today saying I'd run out of data and my phone has been cut off. It won't even let me add prepaid online, but you took my monthly amount out two days ago. my account number is xxxxxxx


Hi @MegH1997,

TPG is a prepaid service, as part of our billing system’s automation, we charge 7 days before the next billing cycle.


We have created an article that may help customers better understand the TPG billing cycle and advance payments


This article may also help in Using TPG My Account & Online Account Info


For customers who want to add mobile prepaid balance, this article can be used as a guide on How to add Mobile Prepaid Balance


In your case, your billing cycle has started and your data should be working. Let us know if we can be of further assistance.