TPG billing cycle and advance payments explained
This article will help you understand:
When does my billing period start?
Your monthly billing cycle starts from the date your service is activated. For example, the date your internet service is installed or your mobile phone is activated.
Your billing cycle does not necessarily start from the date your sign up with TPG and we debit your installation fees.
How do I check my billing cycle start date?
You can check your billing cycle via TPG My Account at https://www.tpg.com.au/account.
Tip! For help with using TPG My Account, check out this Community article.
→ For Internet services (Including Home Phone bundles)
→ For Mobile services
Why does TPG charge 7 days in advance of my billing cycle renewal?
TPG services are prepaid and each monthly period of service needs is paid in advance.
We will automatically debit payment for your next billing cycle 7 days prior to your billing cycle ending.
There's a few reasons we have this business model and it's all about ensuring we continue to be able to offer the best value services to our customers.
What should I do if TPG if payment is not successful?
Occasionally our attempts to debit payment may not be successful, perhaps you had some other unexpected bills causing insufficient funds at the moment we tried to debit, or your existing credit card has expired. To quickly and easily re-process the payment follow the instructions at https://www.tpg.com.au/support/retry-payment.php.
How can I update my Credit Card or Direct Debit payment details?
To update credit card details you can follow this community article: https://community.tpg.com.au/t5/Accounts-and-Billing/Video-Updating-your-credit-card-details/m-p/717...