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No data! Prepaid top up not deducted from bank

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Level 1b

Hi, 

 

I topped up $100 + $50 in my prepaid balance account because i busted my monthly data. It's been 2 days and the money has not been debited from my account (so still no data~!) 

 

Tried to call but i'm always on hold...

 

Thanks for any help!!  

Mel

1 REPLY 1
Moderator

Hi @Mel95

 

Welcome to the community!

We've seen that you have been in contact with one of our Mobile Specialists advised that the payment may take 3-4 banking days to get posted and any prepayment balance amount can be rolled over to the next Billing Cycle.

 

Let us know should you require further assistance.

 

Cheers!