internet

[marco1]

hello i am having trouble with my wifi at home. It seems to be working on my mobile phone but the internet is not connecting to my tv for some reason.

[orbistat]

Hi @marco1 Welcome to the community, Has it ever connected or are you trying for the first time? Is it a Samsung TV by any chance?

[Riezl]

Hi @marco1, we recommend having a read of these community articles, which can help you with this query:

Wi-Fi troubleshooting steps - No Internet/Connection

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

Should you require further assistance, please DM us your TPG customer ID, username and address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community