No mobile service

[Tamara]

Spoiler

Spoiler

My mobile account status is active but for the past 4 days, I have no mobile service at all and can't even call for technical support!

[Riezl]

Hi @Tamara , we have created these articles, which may help with your concern.

• No Mobile Network Coverage? 
• Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile 

If the issue persists, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Terry-San]

Has Tamara's issue been resolved?
There's no mobile service for me and my partner as well. Our accounts are active and SIMs have not been touched and data/internet seems working fine. This could be a TPG/Vodafone issue impacting more TPG mobile users but that users are not aware of the issue as not many are making calls on a daily basis.

[BasilDV]

Hi @Terry-San

Welcome to the Community!

We tried to search for your account using your community details, but was not able to pull up your Mobile account.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[Terry-San]

Still no mobile service as at Monday 11:00AM Sydney 

[Riezl]

We have made a follow up with our Mobile Team.