No progress on "An existing payment transaction is in progress"

[conradiminja]

Hi.

I'm currently trying to pay/process the amount thats payable at my mobile plan account, however when i try to "make a payment" it just states "An existing payment transaction is in progress." for the last few days with no change even though the payment details is correct/funds are available.

Any solution to this?

[Angeli]

Hi @conradiminja, 

Welcome to TPG Community! 

We'll check on your payment status and see as to how long the payment is in progress on your account. Send us a private message with your TPG customer ID please.

How do I private message (PM) in the community
 

Regards, 

Angeli