No response on Cancellation request

[cycw]

few days ago, I have submitted a cancellation request using the web form online, and as soon as I submitted, i received a email from TPG about Mail Delivery System error and it has my request details in it. 

I have then forward that email to the cancel@tpg.com.au and then I still hear nothing back.

What is going on with the cancellation request process and could someone please give me an update?

[Angeli]

Hi @cycw, 

We can check on our end to see if we have received your cancel request via email. Send us a private message with your TPG customer ID or account username and we'll take care of it. 

How do I private message (PM) in the community

Regards, 
Angeli