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Not able to login my account while I am oversea

sgra4288
Level 2
Level 2
‎23-05-2023 08:04 AM

I am having this exact issue. Please help my TPG ASAP

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Angeli
Moderator Moderator
Moderator
‎23-05-2023 08:09 AM

Hi @sgra4288, 

 

Welcome to TPG Community! 

 

Are you not receiving the one time passcode on your mobile when logging in to My Account? Are you overseas at the moment but the roaming is not enabled? or do you need your mobile number updated?

 

Regards, 

Angeli

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sgra4288
Level 2
Level 2
‎23-05-2023 08:12 AM

Hi yes I am overseas but roaming is not working. I enabled and funded it before I left. I can't get on to my account to check what is wrong because I don't receive the log in text. Please help

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Angeli
Moderator Moderator
Moderator
‎23-05-2023 08:15 AM

Hi @sgra4288, 

 

Is your mobile number with us?

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sgra4288
Level 2
Level 2
‎23-05-2023 08:25 AM

Yes. 0413 682 928

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