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Not receiving bills

Mm1122
Level 2
I’ve been with TPG since September but technically October when I received the modem. I still haven’t received a bill. Is this normal? I can’t get into my account because I keep getting at error when trying to change my password.
1 REPLY 1
Shane
Moderator

Hi @Mm1122 ,

 

Let us help check the billing status of the service could you flick me a message with your details? 

 

How to send a PM?

 

On the other hand, we created an article that you may find helpful in accessing the account. Please see the link below.

 

TPG Mobile - Introduction to the new My Account

 

Regards,

 

I’ve been with TPG since September but technically October when I received the modem. I still haven’t received a bill. Is this normal? I can’t get into my account because I keep getting at error when trying to change my password.