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Not receiving emails from husbands email account (hotmail)

Level 2

Up until 2 days ago I was receiving emails from my husbands hotmail address.


Now I cant.


We have tested him sending to other accounts, which arrive. But not my address


Have gone into TPG post office and nothing is there in spam or junk.


I can send from my desktop (Mac) and in TPG post office to him, but cannot receive from him.


Any help appreciated


Hi @adsl9hkf


Thanks for raising this with us.


Was there any error message that your husband receives every time he tried to send you an Email? Have the emails visible in his Sent items?

Aside from his Email address, are you able to receive the email from another address?


Have you checked your Mail filtering via TPG Post Office to make sure it was not blocked?