When i was moving from ADSL2+ to NBN home bundle i ticked the NBN50 $69.99 and OZ TALK $10.00 extra a month for unlimited calls three months into my contract i get some telephone charges that shouldnt be there.
i have spoken to your people several times and obviouly they cannot get it right please rectify this billing issue.
I can see that you're to speak with one of our Account Specialists and discussed about bill and account plans.
I will pass this on and make another follow up. Rest assured feedback will be provided where is possible.
Let me know should you require further assistance.