I think lawsuits should be reinforced more and especially when people need phones and the internet for medical reasons and/or even arranging important things like funerals.
In the 10 years I had internet and a phone in Asia not ONCE did it ever have an issue. Not once! And it only cost two cups of coffee per month for unlimited internet and the phone.
Australia is ridiculous when it comes to phones and the internet plus the prices do not match the service at all. Well and truly excessive.