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Outgoing txt and calls not working. "Not currently available from your service"

Cellarman
Level 2

I have 2 accounts with tpg, one for nbn and another for mobile. They have never been bundeled. On the 14th of this month I paid both accounts. I had to update my cc details as the previous one had expired. On the 15th, I lost the ability to call and txt on my mobile with the predictable recording above. Txts are undelivered, and calls are not available from my service. This is my only phone, and I run a business. I contacted you via a friends phone on the 17th and was told because my service would be out because Optus the carrier on my sim, was working on a phone tower until the 30th November. However, I have tried to make calls all over Sydney with the same result. 

 

Today I contacted Optus and enclose a copy of my enquiry from their website. The fact that I continue to receive calls and texts also belies this.  It is exactly the same as if I hadn't paid my bill in the first place. If this cannot be resolved I will be forced to insert another sim from another carrier so I can make calls.

 

Also, it would appear I have no data, and so outside of my house cannot even substitute what'sapp or the equivilent.

1 REPLY 1
Shane
Moderator

Hi @Cellarman,

 

Let us help sort this out and chase this with our Mobile Team. To better understand the situation, could you shoot us a PM with your details. 

 

How to send a PM? 

 

Regards,

 

I have 2 accounts with tpg, one for nbn and another for mobile. They have never been bundeled. On the 14th of this month I paid both accounts. I had to update my cc details as the previous one had expired. On the 15th, I lost the ability to call and txt on my mobile with the predictable recording above. Txts are undelivered, and calls are not available from my service. This is my only phone, and I run a business. I contacted you via a friends phone on the 17th and was told because my service would be out because Optus the carrier on my sim, was working on a phone tower until the 30th November. However, I have tried to make calls all over Sydney with the same result. 

 

Today I contacted Optus and enclose a copy of my enquiry from their website. The fact that I continue to receive calls and texts also belies this.  It is exactly the same as if I hadn't paid my bill in the first place. If this cannot be resolved I will be forced to insert another sim from another carrier so I can make calls.

 

Also, it would appear I have no data, and so outside of my house cannot even substitute what'sapp or the equivilent.