Overcharged on my account

[sobas123]

Can someone please explain why I am paying 89.99 for the NBN50 plan when it is advertised for 69.99. I want my billing amount changed to 69.99. I am not on a contract and I have been overcharged since the new price was introduced.

It is pathetic that I cannot contact someone to resolve a simple matter

[luisc]

Hi there,

My records show that your plan is NBN Broadband XL Bundle 50/20,

You will need to contact us for an update plan.

https://www.tpg.com.au/forms/Discontinued_NBN_XL.pdf

Thanks