Thanks for bringing this to our attention, @amcdonnell80 .
I would love to help have one of our Account Specialists to contact you to discuss details and resolution of the charges on the account. Please send me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
Hi there, looks like I have been charged twice last month - once on the 1/11 and the second on the 28/11. I was also charged 2 x $10 for the shipping charge of the new modem