$192 Non-Return Fee

[nickelh]

Dear TPG,

I have returned my TPG hardware in line with your instructions. It was delivered to your North Ryde address on 28/10/21. I have confirmed this with Startrack.

However I was charged a $192 Non-Return Fee on 11/11/21. I sent an email regarding this issue a week ago and haven't heard anything back.

I expect this charge to be refunded immediately. If it is not refunded to me I will be cancelling my NBN service.

Best regards

[nickelh]

When will I receive a response to my complaint?

[BasilDV]

Hi @nickelh

Thanks for raising this to our attention.

We tried searching for your account using your community details, but can't verify if we have the correct one.

Please send me a PM with your TPG username or customer ID number to check on this further.

BasilDV

[nickelh]

I would strongly encourage anyone who has been unable to obtain a refund from TPG for the "non return fee" modem lodges a case with the Telecommunications Industry Ombudsman as there is no one within the TPG customer service team that will actually help you.