Overcharging during transition

[panda1234]

Hi TPG,

Have just moved house and switched from an old plan to a new plan. Noticed a that the dates between cancelling and activation for my account is being overcharged.

Cancel date agreed was the 17th (agreed to previously with acct specialist who was trying to keep on TPG) but then I got a note saying it was cancelled on the 18th.

New activation date was 23rd, but then I haven't even received my modem so this will mean there is a service I can't use.

This is only a few days, but for such a large company, this is not fair especially if this happens across to board everytime there is a disconnection / connection. The disconnection date was previously agreed with the account specialist who was trying to keep on TPG.

[Riezl]

Hi @panda1234, we're sorry to know about this experience, but we'd like to help get to the bottom of this and we'll have an account specialist contact you to further discuss the matter.

Should you have a preferred contact number and time, please send it via private message. Thank you.

[Riezl]

Hi @panda1234, we can see that our Accounts Team has been in touch and discussed the resolution to the concerns you have raised.

Should you need further assistance, feel free to drop us a message. Cheers!

[panda1234]

Hi Riezl

I did receive a call on Friday but it was not yet resolved. Can someone please call me when all done?

Thanks

[Erika]

Hi @panda1234, 

I can see that this case is being handled and is under assessment by one of our Account Supervisors. 

I've now arranged a call back from the supervisor today between 12:00pm - 1:00pm to provide you further updates. 

Should you need further assistance, please let us know. 

[Erika]

Hi @panda1234, 

I can see that one of our supervisors has been in touch and e-mail has been sent as requested. 

Should you need further assistance, please let us know. 

Cheers,