TPG Community

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Cancel my service and return the payment

Level 2
Hi there,
I need to cancel my TPG account because the customer service told me they were fail to install my internet and ask me to apply again. Since building manager told me our building doesnt support TPG, I didn’t use the internet and it also doesn’t finish installation so I consider I can get my payments back. Please send me the details of what I need to do. Please don’t call me back just send me the email is fine. I called the customer service this afternoon but there’s no answer.
Thanks a lot.
7 REPLIES
Moderator

Hi shipeiran12345

 

Welcome to TPG Community! 

 

I can see that you have spoken to one of our Case Managers and an email has been sent discussing the details as to why the service wasn't installed. The reason was due to multiple MDF (Main Distribution Frame) or Main Telephone Box as advised by Telstra making it difficult to locate where your service need to be connected to. 

 

We regret to know that you wish to not continue with your application. I'll advise the assigned Case Manager of this and to send you further information of what you need to do next via email. 

 

Please don't hesitate to let us know should you have further queries. 

 

 

Thank you! 

 

 

Level 2
Hi,
Thanks for your patience. I wonder if I can get my payments $180 back if I cancel the installation. Because I didn’t use the Internet for the first month and the installation is also failed.
Thank you.
Moderator

That't definitely noted, shipeiran12345. Kindly await for the email coming from our Provisioning Team. 

 

 

Cheers!  

Moderator

Good day,  shipeiran12345

 

I realised that one of our Case Managers has been in touch and discuss the details pertaining to the Cancellation. 

 

Should you have further queries, please don't hesitate to let us know. 

 

 

Cheers! 

Level 2
Hi,
I got a call from customer service on Monday said they will send me an email, but I didn’t receive it until now.
Moderator

Hi @shipeiran12345, thanks for getting back to us.

 

We will make a follow with our Accounts Team and will have a specialist contact you as soon as possible. Thank you.

Moderator

Hi @shipeiran12345, we can see that our Accounts Team has been in touch via email with a resolution to the concerns you have raised.

 

Should you have further queries, feel free to drop us a message. Thank you.