Welcome to TPG Community!
I can see that you have spoken to one of our Case Managers and an email has been sent discussing the details as to why the service wasn't installed. The reason was due to multiple MDF (Main Distribution Frame) or Main Telephone Box as advised by Telstra making it difficult to locate where your service need to be connected to.
We regret to know that you wish to not continue with your application. I'll advise the assigned Case Manager of this and to send you further information of what you need to do next via email.
Please don't hesitate to let us know should you have further queries.
Good day, shipeiran12345!
I realised that one of our Case Managers has been in touch and discuss the details pertaining to the Cancellation.
Should you have further queries, please don't hesitate to let us know.
Hi @shipeiran12345, we can see that our Accounts Team has been in touch via email with a resolution to the concerns you have raised.
Should you have further queries, feel free to drop us a message. Thank you.