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Pause or cancellation of account

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Level 1a

Hi, due to COVID-19 I am currently staying in Adelaide, South Australia, to stay with my family during this crisis. I haven't been home, therefore I was looking to pause my account, since I'll be paying for a service I am not using. Would it be possible to pause my account until further notice? otherwise I want to cancel my account.

On the 31/03/2020 I tried to go through the online support services, however i was waiting for 3 hours all up and no one ended up helping me, as they stated they would connect me over to the cancellations team for the best assistance and then left me waiting for 2 hours more before the chat was closed by a support staff member with no resolution.