Paying bill

Level 2
Today i just realised my bill was due , I had no idea because of the covid 19 has affected my line of work and life , so my bill was declined because of insufficient funds in my account. I have updated it but it still has not taken the funds out of my account . I have tried calling this whole day and have waited for 2hours plus with no answer from customer support. Followed all procedures online with no success only to receive a cancellation email , yet I have tried numerous times to get in contact. Pleading someone help i need my internet on for work .